IMPORTANT UPDATE: CORONAVIRUS / COVID-19
Propane Northwest is committed to the health and safety of our customers, employees, their families and the communities of which we are all a part. We want to assure our customers that we are doing everything we can to minimize service disruptions as we manage through these turbulent times.
Based on recommendations to minimize exposure and transmission of COVID-19 by the Center for Disease Control, we are temporarily restricting most of our branch offices to walk-in customer visits. For a list of offices equipped to handle drop-off cylinder fill and appliance services, please click here.
For alternative options to walk-in office visits, please use Online Customer Support or Phone Support to Pay Your Bill, Request a Delivery, Manage Your Account and/or Ask Questions.
Q: What services are offered through online Account Management?
A: If you are an existing customer, you can manage your propane account 24/7 through our online Account Management System. This is the easiest and most convenient way to pay your bill and manage your account. If you need to setup an online account, you will need your account number.
Q: How can I request a delivery?
A: If you are a will-call customer, you can request a delivery through online customer support or call your local office. For customers with automatic delivery, you can look online to see an anticipated delivery date.
Q: Is there another way to pay my bill other than online or over the phone?
A: You can mail a check directly to the address on the remit portion of your invoice in the envelope that has been provided.
On behalf of the ThompsonGas family, we hope that you and your loved ones are healthy and safe. We appreciate your patience and thank you for trusting us as your propane provider.